Enhance Customer Experiences with All 8 Series Ltd's Hosted IVR Solution
Interactive Voice Response (IVR) is considered one of the smartest technologies in All 8 Series Ltd's Private Branch Exchange services. It elevates customer engagement and satisfaction by giving callers the power to help themselves or connect with the right agent or department.
You can use IVR to provide customers with specific information like extension numbers, branch addresses, outstanding billing amounts, and more. Plus, IVR systems can make calls more efficient by letting callers find answers or solutions on their own, reducing call duration.
How Does Hosted IVR Function?
When a customer dials the business phone number, the call is directed to All 8 Series Ltd's advanced servers, where the client's PBX system is hosted. Here, a customized Interactive Voice Response (IVR) message is played to the incoming caller.
After hearing the initial greeting, the caller is presented with various options within the IVR. For instance, "Thank you for calling XYZ Company, Press 1 for Sales, Press 2 for Support, Press 3 for Billing," and so on. There can be many such options, each leading to different departments and individual agents via extensions. Once the caller makes their choice, they are quickly connected to the selected department or agent, successfully linking the caller with the business.
Advantages of Hosted IVR
Here are the benefits of using All 8 Series Ltd's hosted IVR system, explained simply:
- Security: IVR ensures secure sharing of sensitive information with customers, like Telephonic Identity PINs.
- Minimum Manpower: IVR operates without human intervention, reducing the need for many staff members to handle customer calls.
- Call Recordings: IVR calls, including caller input, are recorded in the cloud, accessible to authorized users for various purposes.
- Cost-Effective: Our hosted IVR solutions are highly cost-effective, designed to lower operational costs at every step.
- Real-Time Updates: Cloud-hosted IVR provides authorized users with real-time performance and productivity updates.
- 100% Uptime: With our 24x7 tech support, we guarantee our clients uninterrupted service, ensuring 100% uptime for our hosted IVR phone system, year-round.
