Boost Efficiency with Blended Contact Center
All 8 Series Ltd.'s blended contact center solutions seamlessly merge inbound and outbound customer interactions into one unified system. This empowers agents to manage various communication channels efficiently. Our blended contact center enhances resource utilization, boosting
productivity and delivering outstanding customer service. It streamlines customer interactions, enhances services, and cultivates customer loyalty. Additionally, it optimizes workflows, minimizing wait times and call drops for enhanced efficiency.
Features of Our Blended Contact Center
Intelligent Dialer Functions
Our intelligent dialer seamlessly combines inbound and outbound calls, maximizing agent productivity and resource utilization.
Real-Time Visual Call Reporting
Agents and supervisors access real-time call reporting metrics, enabling immediate adjustments to enhance productivity and operations.
less Call Transfer
Agents can smoothly transfer callers to colleagues or supervisors to address customer issues using our advanced call transfer features.
Call Whisper / Call Barge In
Supervisors can assist agents on live calls more effectively and expedite complex issue resolution through our Call Whisper and Barge-in features.
Efficient Conference Bridge
Easily connect with multiple participants and conduct high-quality virtual meetings using our Conference Bridge feature.
Engaging Music-On-Hold
Keep callers engaged during hold times by playing custom up-selling, promotional, and marketing messages as on-hold music.
Automated Call Recording
Monitor call quality and agent performance through automatic call recordings, enhancing overall departmental efficiency.
Custom Call Dispositions
Agents can leave custom labels for each attended call, allowing for call result tracking and analysis to improve
customer service.
Enhance Agent Productivity with All 8 Series's Blended Contact Center
- User-Friendly Dashboard: Easily manage your entire contact center with our intuitive dashboard.
- Cross-Device Compatibility: Enjoy seamless operation across devices and support for remote work.
- Secured HD Voice Communications: Our network platform ensures secure and crystal-clear voice communication.
- Free Setup & Maintenance Assistance: Get assistance with setup and ongoing maintenance at no extra cost.
- Instant Performance Monitoring: Keep track of performance with real-time monitoring and up-to-the-minute reports.
- Guaranteed Quality: Count on us for reliable Quality of Service (QoS) delivery.
