With the usual PBX system, a single extension can only put one call on hold while handling another. This means that when multiple calls come in, they can't be accommodated. In some cases, your business might manage with this setup, but during busy times, it could seriously harm your business. When call volume is high, every missed call represents a potential lost customer. Using traditional PBX services during peak hours could result in significant
losses, unless you invest in hiring more operators and adding extra extensions – a costly solution, isn't it?
What's the Answer?
When you face the choice of either losing customers or spending a lot on new operators, we strongly recommend you consider a third option: selecting our Hosted PBX services from All 8 Series Ltd.
Our Hosted PBX service is not only cost-effective but also highly efficient. It includes a fantastic feature called 'Call Queue Management' that ensures all incoming calls are handled promptly. Operators are also aware of the number of calls waiting in the queue, allowing them to plan their conversations efficiently to serve customers quickly. Plus, calls can easily be transferred to available extensions without much hassle. Choose All 8 Series Ltd's Hosted PBX service for a better solution.
Elevate Your Business
Call Queue Management is a powerful tool for boosting business productivity. It organizes incoming calls into a queue on an extension and instantly shows them to operators on their softphones.
With features like a virtual receptionist and Advanced ACD, callers can quickly reach their desired destination. This creates a positive image of your business, showing that you care about your customers. Fast assistance and connectivity ensure customers get help quickly, reducing the chances of them considering your competitors. Call Queue Management also supports both customers and operators.
Sometimes, reaching operators quickly can be challenging due to a high call volume. To help both customers and operators, our Hosted PBX solutions can be customized to announce:
- The caller's place in the queue
- Background music or a business tone
- Special promotional offers
- Requests for patience
This keeps customers engaged and reduces the likelihood of them hanging up. Even if a caller disconnects before speaking to an operator, their number is logged as a missed call, allowing you to follow up. You can enjoy all of these benefits and more for your business with All 8 Series Ltd's Hosted PBX services.
