Many businesses lose clients continuously because they conflict with many incoming calls. Many companies accept Advanced Automatic Call Distribution from the Real {All 8 Series} to manage their clients and even acquire the clients others are losing.
What magic does Advanced ACD use?
The Advanced ACD uses knowing the customer's magic. No one wants to wait for a long call without being answered, as it crashes the business. Immediate response makes them feel that they are important. It shows a positive reaction at the start of the call and easily converts the caller into a customer.
Our digital receptionist answers the call to address the customers and offers a tailored pre-stored menu. At the same time, your attendants are busy on other calls. There are various options available on Advanced ACD. Some common ones are:
- Call operator
- Repeat choices
- Go to the next choice
- Return to the previous choice
- Dial an extension
- Return to the previous menu
After forwarding the call to the concerned department, the job of Advanced ACD is still in progress. The department will check for the extension and, if not called, connect the caller to them. If all the agents are busy, the callers can request their call using the Advanced ACD. The
agents will get informed that some calls are on a list, and thus, they need to complete the existing call fast. It collects all the details about the caller that can help the call attendant. Using this information, the attendant will know the customer well and provide services to impress them.