There are many cases where phones are busy for business purposes. Thus, others might try to reach you when one number is active on one call. The other callers will hear an engaged tone that their call cannot be gone now. Your phone will show missed calls until you subscribe to an additional alert service. Hence, you might be missing very valuable calls for your business. This usually happens without a call waiting.
Using the Call Waiting feature, you'll get calls whenever you're busy on the other ring, and it will be added to the waiting list. You'll get informed immediately about the additional incoming call. The callers will hear that their call is in wait, so keep patience. If you disconnect the call, their number will appear on your phone book as a missed call. Introducing the Call Waiting feature provides better connectivity among the employees and customers.
Call Queue Management
The {All 8 Series} offers a Call Queue Management option for improved services. Serving incoming calls can be difficult for the operators when the active extensions are limited and the call flow needs to be lowered. Using this option, the attendant can see the caller in wait. The calls can be redirected to free extensions, and the operators can attend the call to ensure that important customers are treated instantly.
Best Calling Experience with Hosted {All 8 Series}
The {All 8 Series} offers various features to provide the best calling experience. Among all, Call Waiting is best for you. Go through the information below to know what you can do with these services:
Hosted {All 8 Series} is based on softphone technology and can be reachable from different devices, including smartphones, tablets, PCs, or laptops. The features provided by {All 8 Series} works on all suitable devices. If required, the Call Waiting feature can be turned off.
- Join the calls for conferencing
- Cut off any or all calls
- Immediate update for attendant when a call is on wait
- Keep the current call on hold and answer the call on wait
- Switch between the calls easily
