General
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What is all8series.com?
all8series.com is a cloud-based Hosted PBX service provider for your telecommunication business. We serve businesses in over 60 countries, including the USA, UK, Italy, Australia and New Zealand.
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How Is It Different Than Normal Analog Phone Lines?
The primary 2 differences between our services and analog phone lines are the prices and connectivity. Firstly, analog phone lines are way more expensive than the cloud-based PBX services that we offer. Secondly, all8series.com's cloud-based PBX services can connect multiple devices, unlike an analog phone line.
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How Does Cloud-based PBX Work and What Are Its Benefits?
Cloud-based PBX is an online calling facility that lets you connect various calling devices under one roof. Moreover, you need just one number with Cloud-based PBX to increase your business connectivity. To top it off, cloud-based PBX ensures that the right department gets hold of the right client. And it also helps telecallers connect on the go with their clients.
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About VoIP?
VoIP or Voice Over IP is a mode of online calling and communicating. At all8series.com, we offer SIP-based VoIP calling facilities to our clients.
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What Are Some Benefits of Using VoIP Services From all8series.com?
Our company, all8series.com, offers business-class communication services to our clients, with 0% call-dropping. Moreover, when renting our services, you'll receive HD calling service back-up and monitoring facility. Furthermore, our website does not charge for setup or software installation.
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What Hardware Do Businesses Need to Get Started?
To get your business started, all you need is a sound computer system and robust internet connectivity.
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What Are The Support Devices You Need to Use VoIP with all8series.com?
To use all8series.com’s VoIP system, the support devices that you can use are:
- ATA converts analog calls to digital ones on any standard phone.
- An IP phone that looks like a regular phone but with RJ-45 Ethernet connectors instead of standard phone connectors.
- Computer-to-computer calling facility through a robust headset and internet connectivity.
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How Long Does It Take To Activate?
Your services will begin within 2 to 3 hours, and you mustn’t worry about it. However, if it doesn’t even after 5 or 6 hours, call our customer service and fetch their assistance.
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Can I Use My PC While Using VoIP Services?
Of course, it's possible. However, you must maintain service on your PC. Moreover, voice and data should be kept apart to avoid call-drop and other problems. It's best to keep our engineers with you while you set up VoIP services at home.
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Do I Need to Configure My Firewall for Receiving VoIP Traffic?
Most internet routers and firewalls are aware of VoIP. However, in some cases, routers can't figure out VoIP correctly. And in such cases, you must forward an SIP port: 5060 UDP. This will help you configure your firewall for receiving VoIP Traffic.
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To use a VoIP service, one must use a specialized internet connection. And even if you're sharing your internet connection with someone, ensure that you have QAS to support VoIP packets.
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How To Install & Configure Extensions?
Get in touch with our executive and let them help you install and configure VoIP extensions in your device. Moreover, you can also visit all8series.com and click the download to download and install extensions.
Self Care Access
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How To Login To Your Website’s Self-Care Access?
With your unique username and password, go to all8series.com and log in to your profile.
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How To Recover My Password?
Enter your username on our website and click on the "Forgot Password" banner. It will take you to the recovery page, and you can reset your password.
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How To Forward a Call to Mobile Devices and Other Toll-Free Numbers?
Go to our website, all8series.com, and go to IP Centerx. Now, find the number to which you want to forward your calls and configure it. Next, go back to IP Centerx, click the Forwarding option, and then the Add Number option. Lastly, save your changes, and you're ready to go.
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Can I monitor My Agents' calls in real-time?
Yes, all8series.com provides you with the service to keep track of their employees and their work.
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Can I Set IVR Or Custom Voice Recording For Off-Hours?
Yes, you can do it. However, you must call or email our customer care members and your selected audio. And our experts will do it.
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How Can I Change My Ring Strategy?
Here is a Way to Change Your Ring Strategy:
- Go to the login page and click the “Password Recovery” banner.
- Now, move forward to the IP centerx and select your preferred number.
- Go back to the IP centerx again and click the call forwarding option.
- Finally, select the times you want to ring a person and select the Ring Strategy.
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Do You Provide a Call Queue Feature?
At all8series.com, we offer Call Queue features. However, to install it, kindly call our customer service.
- ATA converts analog calls to digital ones on any standard phone.
- An IP phone that looks like a regular phone but with RJ-45 Ethernet connectors instead of standard phone connectors.
- Computer-to-computer calling facility through a robust headset and internet connectivity.
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How To Check My Voicemail and Deliver It To My Mail?
Access your voicemail on our portal and email it to us at support@all8series.com. Our experts will compile all your recordings and help you check and understand how your business is going.
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How Can I Check The Remaining Minutes on My Toll-Free Number?
Go to support@all8series.com and then to the billing counter. Just below it, there's a volume discount section. Yes, you must click it to receive this feature.
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How To Check My Call Records, Recording Download them on My PC?
Log in to your portal, the Transaction session, and the billing department; from there, please go to the billing info tab. Now, set your time for call recording, and you're done.
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How to Block a List Of Numbers From Calling You?
Go To your portal and find the instructions to block particular numbers from calling your business.
- Log in to your account and go to IP Centrex.
- Select the number from which you want to block calls.
- Now go back to the IP center tab and then call screening.
- Finally, add a callers' group and block them from your toll-free number
Call Monitoring Portal
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How to Login to the Call Monitoring Portal?
You will receive a call monitoring link once you create your account with us. Go to your email and click the link to gain access to the portal.
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How Can I Monitor Live Calls?
To monitor live calls, go to your Call Monitoring portal -> status -> Active Calls (from the dropdown list) and monitor live calls.
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How To Forward Calls to Mobile And Other Toll-Free Numbers?
-First, Log into your monitoring portal
-Find the Apps section and click it to view the dropdown
-Select ring groups and then your number
-Now add a number in the destination -
How To Block Calls From One Number?
-Login to your Call Monitoring Portal
-Find the Apps option and click it to view dropdown
-Finally, click the call block option, type the numbers you want to block and save. -
How to Filter Call Reports, Export Them to Excel And Download Call Recordings?
- From Apps on the Call Monitoring Portal, go to call detail records
- Once here, set the filter on how many reports you want to download
- Now set the filter according to your toll-free number extension and go to Ring Groups
- Once in your Ring Group, select the download all button and download as PDFs. -
How To Barge Into Live Calls?
- Pick up the phone/softphone and dial 33, followed by your extension number.
- Next, dial the call barging code and press # -
How Can I Change Ring Strategies Into Call Monitoring Portal?
From your Call Monitoring portal, find and click the Apps section. Here, you will find the Ring Groups option; click it and select your Toll-free number to change your strategies.
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How To Add Queue to A Toll-free Number?
Please get in touch with our customer executive team to add a queue to your toll-free number.
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How To Change Ring Strategies In The Call Queue?
Go to your Call Monitoring portal, click the Apps, and find the "Call Center" option. Now select the toll-free number and change ring strategies.
Billing FAQs
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How Can I Check The Balance And What Is The Credit Limit Provided To Me?
Log in to all8series.com's customer care and move to the billing tab. Here, you will find your available balance and the credit limit we have provided.
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What is the Difference Between the Due Date And the Billing Date?
The billing date is the day your bill was generated, and the Due date is when you must make the payment.
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How To Make A Payment?
- Go to your self-care access portal.
- Then find the option shown as "Make Payment" on the life of your screen
- Click and complete your payment procedure -
What Is An Unlimited Plan, And Is There Any Fair Usage Policy On It?
Yes, an unlimited plan has a fair usage policy, where you're prohibited from misusing any call minutes. We usually provide 3000 minutes for each extension in our unlimited plan. And in case you run out of minutes, you can top it up from your portal.
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Different Modes of Payment Available?
-Visa Card (Credit / Debit)
-Master Card (Credit / Debit)
-Paypal
-Wire Transfer -
I Have Received An Email Saying My Parent Is Not Verified. How Can I Get It Verified?
The email you received saying your payment wasn’t verified will also contain the steps to verify your payment. For further info, chat with our executives and let them guide you.
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Why Is 3% Processing Fee Charged on Every Payment?
The 3% fee is charged on your payment on the all8series.com account.
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Why Was My Card Charged Automatically, And How Can I Disable It?
If you have saved the card on your billing portal, all8series.com will continue to charge it automatically. Therefore, go to the billing portal and remove your card to stop this action.
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What Is The Billing Cycle For My Account, And How Can I Change It?
Your billing cycle comes in every 30 days and cannot be changed. Let the customer care executive know if you want to pay your bills on the 1st of every month.