1. Purpose

All8Series LLC provides hosted telecommunications services, including toll-free numbers, to customers throughout the United States.

The purpose of this Know Your Customer (“KYC”) Policy is to:

* Prevent fraud, identity theft, impersonation, and account abuse.

* Reduce misuse of toll-free numbers and hosted telecommunications services.

* Verify the identity and legitimacy of customers.

* Protect All8Series LLC, its customers, telecommunications partners, and the public from fraudulent or unlawful activity.

* Establish a consistent process for customer onboarding, verification, monitoring, and account review.

This policy applies to all new and existing customers using All8Series LLC services where identity or business verification is required based on risk.

2. Scope

This policy applies to:

* Individual customers.

* Businesses and corporations.

* LLCs, partnerships, and other legal entities.

* Nonprofit organizations.

* Resellers, agents, and telecommunications partners.

* Customers purchasing or hosting toll-free numbers.

* Customers using All8Series LLC’s hosted communications platform.

All8Series LLC may apply enhanced verification requirements based on the customer’s risk profile, services requested, usage patterns, payment activity, geographic information, or other relevant factors.

3. Customer Information Requirements

Depending on the customer type and risk level, All8Series LLC may collect and verify:

Individual Customers

* Full legal name.

* Date of birth, where appropriate.

* Residential or business address.

* Email address.

* Telephone number.

* Government-issued identification.

* Payment information.

* Additional information reasonably necessary to verify identity or prevent fraud.

Business Customers

* Legal business name.

* DBA/trade name, if applicable.

* Business address.

* Business website, if applicable.

* Entity type.

* State/country of incorporation or registration.

* Business registration information.

* Employer Identification Number (EIN), where appropriate.

* Authorized representative’s name and contact information.

* Government-issued identification for the authorized representative, where appropriate.

* Information concerning beneficial owners or controlling persons where required by All8Series LLC’s risk procedures.

* Nature and purpose of the telecommunications services.

* Expected usage and traffic profile.

* Payment information.

All8Series LLC may request supporting documentation to validate information supplied during registration.

4. Identity and Business Verification

All8Series LLC may verify customer information using appropriate and lawful sources, which may include:

* Government-issued identification.

* Business registration databases.

* Publicly available business information.

* Domain and website information.

* Address verification services.

* Telephone and email verification.

* Payment verification.

* Fraud prevention and identity verification services.

* Other commercially available or legally permitted verification sources.

Verification may be performed before activation, after activation, or periodically during the customer relationship.

Providing false, misleading, incomplete, or unverifiable information may result in delayed activation, suspension, or termination of services.

5. Beneficial Ownership and Authorized Users

For business customers, All8Series LLC may identify individuals who own, control, or are authorized to act on behalf of the business.

Where appropriate, All8Series LLC may request information concerning:

* Beneficial owners.

* Directors, officers, managers, or controlling persons.

* Authorized account administrators.

* Individuals responsible for the customer’s telecommunications services.

The level of verification will be based on the customer’s risk profile and the services being provided.

6. Risk-Based Customer Classification

All8Series LLC may classify customers according to risk.

Factors that may be considered include:

* Identity verification results.

* Business legitimacy and operating history.

* Geographic information.

* Payment history and payment method.

* Requested number of toll-free numbers.

* Expected call volume or traffic patterns.

* Sudden changes in account activity.

* Previous fraud or abuse indicators.

* Complaints, chargebacks, or disputed transactions.

* Use of the service in connection with prohibited or suspicious activities.

* Inconsistencies between the customer’s stated business purpose and actual usage.

Customers presenting elevated risk may be subject to Enhanced Due Diligence (“EDD”).

7. Enhanced Due Diligence

All8Series LLC may require additional information or documentation where elevated risk is identified.

EDD may include:

* Additional identity documentation.

* Business formation or licensing documents.

* Proof of business address.

* Proof of ownership or control.

* Explanation of the customer’s intended use of toll-free numbers.

* Expected traffic volumes and calling patterns.

* Additional payment verification.

* References or other supporting business information.

* Additional review before assigning numbers or increasing service limits.

All8Series LLC may impose temporary service restrictions while enhanced verification is pending.

8. Prohibited or High-Risk Uses

Customers may not use All8Series LLC services for fraudulent, deceptive, unlawful, abusive, or unauthorized activities.

Examples include:

* Impersonation or identity theft.

* Fraudulent schemes or scams.

* Phishing or social engineering.

* Robocalling or unlawful automated calling.

* Unlawful telemarketing.

* Caller ID spoofing intended to deceive or defraud.

* Harassment or threats.

* Money laundering or facilitating financial crime.

* Activities designed to evade telecommunications or regulatory requirements.

* Any activity prohibited by applicable law or All8Series LLC’s Acceptable Use Policy.

All8Series LLC may suspend or terminate accounts associated with prohibited activity, subject to applicable law and contractual obligations.

9. Ongoing Monitoring

KYC is not limited to the initial customer application.

All8Series LLC may conduct ongoing monitoring for indicators of fraud, abuse, or material changes in customer risk.

Monitoring may include:

* Unusual traffic volumes.

* Significant changes in calling patterns.

* Rapid acquisition of large numbers of toll-free numbers.

* Unusual geographic or destination patterns.

* High complaint rates.

* Payment failures or chargebacks.

* Multiple accounts associated with suspicious activity.

* Changes in customer identity or business information.

* Reports from telecommunications carriers, regulators, customers, or other parties.

Where appropriate, All8Series LLC may request updated customer information.

10. Account Restrictions and Investigations

Where fraud or abuse is suspected, All8Series LLC may, as permitted by law and its agreements:

* Place an account under review.

* Temporarily restrict services.

* Prevent additional number assignments.

* Require additional verification.

* Suspend specific numbers or services.

* Suspend or terminate the account.

* Preserve relevant records.

* Cooperate with telecommunications providers, payment providers, law enforcement, regulators, or other authorized parties.

All8Series LLC will seek to apply these measures proportionately to the identified risk.

11. Documentation and Record Retention

All8Series LLC will maintain appropriate records relating to customer verification and account activity in accordance with applicable laws, contractual requirements, and its internal retention schedule.

Records may include:

* Customer identification information.

* Verification results.

* Business documentation.

* Account and service information.

* Relevant payment and transaction information.

* Fraud investigation records.

* Communications relating to verification or account review.

Access to customer information will be limited to personnel and service providers with a legitimate business or legal need.

12. Privacy and Data Protection

All8Series LLC will handle customer information in accordance with applicable privacy and data protection requirements.

Customer information collected for KYC and fraud prevention will be used only for legitimate purposes, including:

* Customer verification.

* Fraud prevention and detection.

* Account security.

* Service provision.

* Legal and regulatory compliance.

* Risk management.

All8Series LLC will implement reasonable administrative, technical, and organizational safeguards to protect customer information from unauthorized access, disclosure, alteration, or destruction.

13. Customer Cooperation

Customers are responsible for providing accurate, complete, and current information.

Customers must promptly notify All8Series LLC of material changes to:

* Legal name.

* Business ownership or control.

* Authorized representatives.

* Business address.

* Contact information.

* Intended use of the service.

Failure to provide requested verification information may result in account restrictions, suspension, or termination.

14. Policy Review

All8Series LLC will periodically review and update this KYC Policy based on:

* Changes in applicable laws and regulations.

* Changes in telecommunications fraud trends.

* New fraud patterns or abuse techniques.

* Changes in All8Series LLC’s products and services.

* Recommendations from legal, compliance, security, or risk professionals.

The company may amend this policy when necessary to maintain an effective customer verification and fraud prevention program.

15. Management Responsibility

All8Series LLC’s management is responsible for maintaining an appropriate KYC and fraud prevention framework.

Employees and contractors involved in customer onboarding, account management, billing, fraud prevention, or technical operations are expected to follow applicable KYC and customer verification procedures.

Suspected fraudulent or abusive activity should be escalated promptly to the designated compliance or risk-management function.